I recently spent some time overseas and had a friend meeting me over there. The week before leaving Australia, she fell violently ill and the doctor advised she was not fit to fly! When I received this news, the first point of call was to find out whether we would be refunded for our accommodation. […]
Customer Service
The Boss is cray cray
Oh Brendon! When lovely clients called in with a box full of goodies, did you really have to share them with other businesses in the same building??!! We could have done these easy! (Maybe not the other 10 in the box, though.) Thanks to George and Poppy for your kindness, and the rest of the […]
The best gifts to give clients at Christmas
Being the manly man I am, I’m growing my beard back (heh, I was a nursing sister for 15 years, I have to get my masculinity confirmed someway). It looks ridiculous, but I love it. Anyway, my son Jack (apparently you shouldn’t rank your kids, but click here to see why it’ll be almost impossible […]
Why some customer satisfaction surveys are outright nonsense
I’ve always been a big advocate of customer satisfaction surveys to assess how you’re doing as a business. It can be a very effective marker for how your front line people are treating your most important asset – the customer. But I’m seeing more and more customer satisfaction surveys that are a complete waste of […]
Turning An Awkward Situation Into An Awesome One
I love food more than anyone I know. And I love spending my money on food. I know all the good joints on the Gold Coast, and friends are always asking me where to try next. Just last week I was raving about a little Mediterranean joint that makes the best pockets in town to a […]
Is This The Most Dedicated Employee In Australia?
Shanae, our Receptionist and social media guru, turned 19 on Monday so we had a little cake for her. Looking at the photo Jo took, I saw that we have probably Australia’s most dedicated employee. Can you see why? Here’s The Proof She’s already opened and read her birthday card Her present is on her […]
ABC Brick Sales Are The New Kings of The Castle!
Kings of the castle! A huge congrats to one of our oldest clients ABC Brick Sales, on the big move into their new headquarters in Arundel after operating out of Labrador for 24 years. They are one of the biggest brick, blocks and pavers suppliers in Queensland and we are thrilled to be part of […]
Shanae Wins The Big Prize… Awwwww, She Misses Out!
Shanae wins “Employee of the Week” here at Tailored – which has a prize of a weekend away in a luxury resort in the Whitsundays – but only if she is here when the announcement is made! 😉 This just in from a client: Just wanted to share how amazingly helpful Shanae was yesterday. She […]
The Rolls-Royce Of Testimonials
One of our clients is the magnificent Somerton Limousines, David and the team hire luxury wedding cars here on the Gold Coast. They have vintage Rolls-Royce, Bentleys and more. We recently developed David’s web site and he was kind enough to wax lyrical about us: I really appreciated your initial research and observations about others […]
Facebook Can Now Follow You From Phone To PC
Facebook has added the ability for marketers to track customers across devices when a displayed ad is followed by a purchase, according to a blog post from the company Wednesday. “Cross-device reporting” will allow advertisers to track users’ activity across multiple devices, including smartphones, tablets, and computers, to better understand how their ads convert viewers […]