What gets measured gets done – what that means for you

Just a quick note on reviewing the work practices of your staff with them being aware of it. Remember this:

What gets measured gets done.

It is far more accurate to measure aspects of your business – such as sales staff – without them being aware. Only then will you get a truly non-biased idea of what is really happening each and every day.

That’s why the Mystery Shopper is much more effective at giving you a clear picture.